The following information is important in processing your maintenance request. If you have any questions about the information required, please contact the Hillside Suites office at 421.5251.

IMPORTANT: Do not use this request to report Emergency situations. Please call your Resident Manager during business hours or after hours for such Emergency.

Repair Responsibility
You are responsible for the proper care and use of your apartment and the community facilities you use.

Please report maintenance problems to the Paramount Management Office as soon as they occur or as soon as you become aware of them. You can also call to inquire regarding the status of maintenance work requested.

Every effort will be made to accommodate any work order that presents a priority to you.

Reporting Maintenance
Please call the Paramount Management Office with all requests for maintenance between 8 a.m. and 5 p.m. weekdays.

Emergency
Typical response time is within 4 hours. An emergency is defined as a threat to the life/safety of apartment residents. Examples include: electrical power failure affecting entire apartment, broken window glass, no heat, lock malfunction, etc.

Non-Emergency
Routine requests are defined as those things that need prompt attention, but do not pose an immediate life/safety threat to residents or facilities. Typical response time is about 5 days or one week. Periodically routine requests are backlogged due to the large number of requests received during the period when many new residents are moving in/out. Report routine requests by calling Paramount Management Office during regular office hours or fill out a Maintenance Request Form online.